❓ Frequently Asked Questions
Q1: What primary sanitary ware products are available?
We specialize in a comprehensive range of sanitary ware, including smart toilets, wash basins, bathroom cabinets, faucets, showers, and bathtubs, providing a one-stop service for bathroom projects.
Q2: Are you a factory or a trading company?
We operate our own specialized ceramic production facility combined with a dedicated sales and export center to ensure competitive pricing, strict quality control, and safe global shipping.
Q3: What kind of packaging is used for export?
We use strong 5-layer cartons as a standard. Depending on requirements, we can also provide foam protection, wooden crates, or palletized packing to meet specific shipping needs.
Q4: How do you ensure the quality of the toilets?
Every product undergoes three QC stages: during production, after finishing, and before packing. All toilets are tested with a 24-hour water storage test to guarantee zero leakage and a smooth glazed finish.
Q5: Do you support customization or OEM services?
Yes, OEM and ODM services are available. We can design packaging and customize products according to specific client requirements and project needs.
Q6: What is the typical lead time for orders?
Standard delivery is generally within 30 days after the receipt of the deposit, ensuring all quality checks and export preparations are fully completed.